Privacy Policy

Last updated: 21 August 2026

Beacon Security is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, or use our services.

For the purposes of UK data protection law, Beacon Security is the data controller responsible for the personal information described in this policy.

1. Who We Are

Beacon Security provides security installation, maintenance, repair and upgrade services for homes and businesses, including intruder alarms, CCTV systems, access control systems and related security services.

Beacon Security
Website: beacon-security.com
Email: info@beacon-security.com
Telephone: 07551 962370
Location: Malvern, Worcestershire, United Kingdom

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

We may collect and process personal information that you provide directly to us, including:

  • Your name
  • Email address
  • Telephone number
  • Home, business or installation address
  • Information you provide when requesting a quotation or making an enquiry
  • Details relating to the security services or systems you require
  • Correspondence between you and Beacon Security
  • Information required to provide, maintain or support our services
  • Billing, invoicing and transaction information where applicable

When you use our website, certain technical information may also be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited and interactions with the website
  • Approximate location derived from your IP address
  • Referral source
  • Cookie and analytics information, where applicable and permitted

We only collect personal information that is relevant to our business and the services we provide.

3. How We Collect Your Information

We may collect personal information when you:

  • Contact us by telephone, email or through our website
  • Complete an enquiry or contact form
  • Request a quotation or consultation
  • Become a customer
  • Arrange an installation, maintenance visit or repair
  • Communicate with us about an existing system or service
  • Interact with our website
  • Communicate with us through social media or another third-party platform

We may also receive information from third parties where appropriate, for example through referrals, suppliers, manufacturers or business partners.

Where information has not been obtained directly from you, we will process it only where we have a lawful reason to do so.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Arrange consultations, surveys or appointments
  • Prepare and provide quotations
  • Provide our products and services
  • Install, maintain, repair and upgrade security systems
  • Provide customer support
  • Contact you regarding an existing installation or service
  • Process invoices and payments
  • Maintain appropriate business and customer records
  • Meet our legal, accounting and regulatory obligations
  • Improve our website and services
  • Protect our business, customers and systems against fraud, misuse or security threats
  • Send relevant marketing communications where we have permission or are otherwise legally permitted to do so

We will not sell your personal information to third parties.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to provide a quotation, take steps at your request before entering into a contract, or fulfil a contract for security products or services.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

This may include responding to enquiries, managing customer relationships, maintaining business records, improving our services and protecting our business.

Legal Obligation

We may process and retain information where required to comply with legal, regulatory, accounting or taxation obligations.

Consent

Where required, we may rely on your consent. This may include certain marketing activities and the use of non-essential cookies or tracking technologies.

Where we rely on consent, you can withdraw it at any time.

6. CCTV and Security System Information

As a security installation and maintenance business, we may need to process information relating to your property and security systems.

This could include information about:

  • The location of security equipment
  • The type and configuration of your security system
  • Installation and maintenance requirements
  • Access arrangements necessary to carry out our work
  • Technical information about installed systems

We treat information about customers’ security arrangements with particular care and only use it where necessary to provide and support our services.

Where Beacon Security installs or maintains a CCTV system for a customer, the customer will generally be responsible for how footage captured by that system is subsequently collected and used.

Unless specifically agreed as part of a service, Beacon Security does not routinely monitor or control customers’ CCTV footage.

7. Sharing Your Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.

These may include:

  • IT, website and hosting providers
  • Email and communications providers
  • Accounting and payment service providers
  • Product manufacturers and suppliers
  • Contractors or service partners where required to deliver a service
  • Professional advisers such as accountants or legal advisers
  • Government authorities, regulators or law enforcement agencies where legally required

We require service providers handling personal information on our behalf to use appropriate security and confidentiality measures.

We do not sell or rent personal information to third parties.

8. International Data Transfers

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

These safeguards may include transferring information to countries recognised as providing an adequate level of protection or using approved contractual protections.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time information is retained will depend on factors including:

  • Whether you are an existing or prospective customer
  • Whether information is required to provide ongoing support or maintenance
  • Legal, tax and accounting requirements
  • Warranty or contractual requirements
  • Whether information may be required to establish, exercise or defend legal claims

When personal information is no longer required, we will delete it, anonymise it or otherwise dispose of it securely where reasonably practicable.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.

Access to personal information is limited to those who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website operate correctly, remember preferences, understand how visitors use the website or support other website functionality.

Cookies may include:

  • Strictly necessary cookies, which are required for the website to function
  • Preference or functional cookies, which remember certain choices
  • Analytics cookies, which help us understand how visitors use our website
  • Marketing cookies, where applicable, which may be used to measure advertising or marketing activity

Where required by law, non-essential cookies will not be placed on your device unless you have given your consent.

You can change or withdraw your cookie preferences through the cookie controls available on our website, where provided, or through your browser settings.

12. Marketing Communications

We may occasionally contact customers or prospective customers about relevant Beacon Security services where we have a lawful basis to do so.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us at info@beacon-security.com or by using any unsubscribe option included in the communication.

We may still contact you regarding existing services, appointments, installations, invoices or other non-marketing matters where necessary.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

  • Access the personal information we hold about you
  • Rectify inaccurate or incomplete personal information
  • Erase your personal information in certain circumstances
  • Restrict how we use your information in certain circumstances
  • Object to certain types of processing
  • Data portability, where applicable
  • Withdraw consent where we rely on consent to process your information

Not all rights apply in every circumstance.

If you wish to exercise any of these rights, please contact us at info@beacon-security.com.

We may need to verify your identity before responding to a request.

14. Complaints

If you have concerns about how Beacon Security handles your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint can be found through the ICO’s official website.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Beacon Security is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by those organisations before submitting personal information to them.

16. Children’s Privacy

Our services are not directed at children and we do not knowingly collect personal information from children through our website.

If we become aware that personal information relating to a child has been provided to us unnecessarily, we will take reasonable steps to remove it.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology or legal obligations.

The latest version will be published on this page and the “Last updated” date at the top of the policy will be revised accordingly.

We recommend checking this page occasionally for updates.

18. Contact Us

If you have any questions about this Privacy Policy, how Beacon Security uses your personal information, or you would like to exercise your data protection rights, please contact:

Beacon Security
Malvern, Worcestershire, United Kingdom
Email: info@beacon-security.com
Telephone: 07551 962370